PetLuxe Support
Here for every little paw.
Need help with sizing, product care, order details, or choosing the right piece for your pet's daily routine? Send us a note and we will guide you gently.
Contact PetLuxe
Send a soft little message.
Tell us what you need help with. We can assist with walking gear, cozy beds, cat towers, feeding pieces, toy texture, grooming care, and order support.
Fit and sizing
Need help choosing a collar, harness, bed, or tower size? Send your pet's measurements and daily routine.
Order support
Questions about shipping, delivery, returns, or exchanges are handled with clear, calm support.
Care guidance
Ask about washable textiles, toy texture, bowl care, grooming pieces, or keeping pet corners fresh.
What should I include for sizing help?
Share your pet's weight, neck or chest measurements, sleeping position, and the product you are considering. Photos are helpful when you contact us by email.
Can you help with product routines?
Yes. Tell us your pet's age, size, daily habits, and the product category you are considering. We can help you choose a practical option.
How do I ask about an order?
Please include your order number, email address used at checkout, and a short description of what you need help with.